Promoting the welfare of children (Swimline)

Any wefare issues please contact the Club Welfare Officer

Amateur Swimming Association - Promoting the welfare of children in our sport



If you don't know or need some advice, give us a ring (SWIMLINE 0808 100 4001):

You will have two choices -

  1. If it is urgent you can transfer to the NSPCC Child Protection Helpline (0800 800 500).
  2. If you would rather discuss your problem with someone who understands swimming - leave a message with you daytime or evening telephone number and a contact time and a member of our Child Protection Group will ring you back.

Who is Swimline for?

This service is provided for anyone involved in swimming.  Including children and young people who believe that the welfare of a child is at risk.  This could be neglect or abuse or fear of someone, or anything that is worrying you and you don't know who to discuss this with.

Who will take the calls and what happens?

When you ring you will hear a message.  This will explain that if you wish to speak to someone urgently - or it would be convenient or safe to call you back - you can press a number to transfer you straight to the NSPCC Child Protection Helpline.  This will be answered by trained and experienced counselors who will advise you and will act to protect children.

If there is no problem with someone calling you back and you wish to speak to someone who understands swimming, you will need to leave your telephone number and a time convenient for one of our Child Protection Group to ring.  These people are members of swimming clubs who work in child welfare as a profession and have volunteered to help with this ASA programme.  If there is an issue which causes concern the ASA will act to protect the child.

Other things you should know.

Swimline calls are free and do not appear on itemised bills unless the call is made from a mobile phone.

Swimline does not use the 1471 code or any other call return or call display facilities. If you leave a message we aim to ring back during the next working day.  If you phone over the weekend we will aim to contact you on Monday.

You can call the FREE 24 hour NSPCC Child Protection Helpline direct on 0800 800 500 or Childline on 0800 11 11.